Refund & Returns Policy

Every item is made to order just for you, so we handle returns a little differently from a traditional store. Please read this before requesting a return.

Damaged, defective, or wrong items

If your order arrives damaged, has a printing defect, or isn’t what you ordered, we will make it right with a free replacement or a full refund. Email shop@resistanceindoor.org within 30 days of delivery with your order number and a photo of the issue.

Sizing and buyer’s remorse

Because items are printed on demand, we generally cannot accept returns or exchanges for an incorrect size choice or a change of mind. Please check the size guide before ordering. If you’re unsure, reach out before you buy and we’ll help.

Wrong address

If an order is returned to us because the shipping address was incorrect or incomplete, we can reship it once you cover the reshipping cost.

Lost packages

If tracking shows your package stopped moving or it never arrives, email us within 30 days of the last tracking update and we’ll replace the order or refund it.

How refunds are issued

Approved refunds are returned to your original payment method through Stripe and typically appear on your statement within 5-10 business days after we process them. We can also refund part of an order -- for example one damaged item from a larger order. If your entire order is refunded, any donation included with it is refunded too.

Before disputing a charge

Please contact us before opening a dispute with your bank or card issuer -- we can almost always resolve an issue faster (and with less hassle for you) directly.

Questions

Email shop@resistanceindoor.organd we’ll help sort it out.